The order will be sent via express delivery courier, usually within 2-3 working days Returns must be requested within 14 days from the date of purchase. It is mandatory to include a valid receipt. Direct costs for the return of the goods will be borne by the buyer. Failure or Non-Compliance In case of a defective or damaged product, please contact our Customer Care at 800-333645 and send an e-mail to info@vittoriogiannotti.it enclosing the image of the object.